Shift 2 (PC version) uses your ea account EA Master ID for online name. If you want to change your EA Master ID, you need to ask EA support to delete the EA Master ID from you EA online account. The next time you run Shift 2 and login, it will ask you for a new EA ID, which will become your new EA Master ID. This is probably the safest way to accomplish this.
Adding to the confusion is that if you have any EA games from before 2008, you probably have two EA accounts now. There will be an old account that covers the period from 2004 to 2007, and if you "upgraded" the old account (I don't recommend doing that), you'll probably have to ask EA support to delete the old account EA Master ID as well if it is the name you want to use for Shift 2 (or future games).
The old account will include a "my games" web page that shows any games and the cd-keys for any games (2004 -> 2007) that you registered (Crysis, Undergound 2 -> Prostreet. To access the old account you can go to ea store then customer service or support.ea.com and then my games. You'll end up on a web page asking for username (instead of email) and password. It sometimes fails with an error, so you may have to retry using an alternate web page sequence to get there.
The new account can be accessed by logging into ea.com/profile/login. This web page will show your EA Master ID and going to "my games" there will show a list of games from 2008 or later (like Undercover), but this is just a list a player creates by adding them to the list, and doesn't include cd-key or any actual registration info. The new account can also be accessed by logging into profile.ea.com, which will show all your personas (usernames, screen names, ...)
Note that the old account and new account may have the same email address, which causes problems when trying to login to the ea web pages that ask for email instead of username. Also both accounts will have the same screen names, which causes problems when going to ea web pages that ask for username. In some cases you can start at an ea web page that asks for email, which will use your new account, then link to another ea web page that is username oriented and end up with your old account.
There's also an option on some of the ea email web pages to "update" your "old" ea account, by giving it a new EA Master ID. You probably don't want to do this, since the old account doesnt' use the EA Master ID for anything, but if you do, be sure to choose an EA Master ID that you never plan to use for any future games, since this will prevent you from using that Master ID in any new EA account (or you'd have to ask EA support to delete it).
If you have multiple emails, you may want to login to your old account and change that email address so you can tell which account you're logged into as you link from page to page at the EA store and support sites.
Shift 2 (Pc) Uses Ea Master Id For Online Name
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